Dec 01, 2025

Privacy Policy

Last updated: 01/Dec/2025

Welcome to KOI Pouch (“we”, “our”, “us”).
We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data when you interact with our website or contact our team for manufacturing enquiries.

Information We Collect

We may collect the following types of information:

Information you provide directly

When you submit an enquiry, request a quote, or contact us through our website, you may provide:

Name
Email address
Phone number
Company name (optional)
Project details or specifications
Any files or reference photos uploaded through our forms

Automatically collected information

When you browse our website, we may collect:

IP address
Browser type
Device information
Pages visited and interaction data
General analytics to help improve site performance

This information is used strictly for website optimisation and does not identify you personally.

How We Use Your Information

We use the information we collect for purposes including:

Responding to enquiries and preparing quotations
Providing sampling and manufacturing service communication
Improving our website’s functionality and performance
Maintaining internal records for customer service and production coordination
Sending updates or information only if you have opted in

We do not sell, rent, or trade your personal information.

Third-Party Services

We may use trusted third-party providers to support our operations, including:

Email service providers
Website analytics tools
Cloud storage providers
Payment or invoicing platforms (if applicable)

These partners only access the information necessary to perform their services and are contractually required to protect your data.

Cookies

Our website uses cookies and similar technologies to:

Improve browsing performance
Remember your preferences
Analyse visitor behaviour for site optimisation

You may disable cookies at any time through your browser settings.
Some features may not function fully without cookies.

Data Security

We implement commercially reasonable security measures to protect your information from:

Unauthorised access
Alteration
Disclosure
Destruction

However, please note that no internet-based system is completely secure, and we cannot guarantee absolute protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
Any updates will be posted on this page, and continued use of our website indicates your acceptance of the revised policy.